COVID-19 update: Sexual Violence Prevention and Response Office staff are available for consultation, support and education for faculty, staff and students through online, phone, and in-person appointments. Click here to contact us.
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Sexual Violence Prevention and Response Office

Equity and Inclusion Office

Giving Support

Sexual violence is a traumatic experience. While every individual will react differently, the experience can have significant lasting effects, and can interrupt academic and professional goals, requiring workplace and academic accommodations. A supportive and non-judgmental initial response to a disclosure can make a significant difference on the person’s ability to seek out further supports.

Recognize, Respond, Refer

Expandable List

All community members are responsible for contributing to an environment that is free of sexual violence, and for participating in relevant education and training programs.

Community members are not expected to be experts, but rather to recognize, respond, and refer to appropriately support an individual who makes a disclosure.

  • Be aware that experiencing sexual violence can be traumaticduotone of two hands holding eachother
  • Be aware that a positive disclosure experience is key
  • Be aware of cultural differences and power differences
  • Be aware of health and physical safety needs
  • Be open and approachableduotone image of phone
  • Be compassionate and respectful
  • Provide validation and non-judgmental support
  • Don’t ask for more details to limit the amount of times the individual has to share their story, but listen actively and empathically to what they do share
  • duotone arrow imageShare information about SVPRO
  • Share information about other relevant resources
  • If limits of confidentiality apply, inform appropriate University official
  • If the person
  • Follow-up and check in with the individual, as appropriate
  • Consult and get support from the SVPRO Consultant as needed

Information Box Group

Language Matters

The words you use to respond have an impact. Choose language that validates and empathizes, not language that questions and minimizes.

Don't Say

“Why did you go there?”

“Why were you drinking/taking drugs/etc.?”

“What were you thinking?”

“Did you SAY no?”

“Why would (the accused) do that to you?”

“But they’re such a nice person.”

“I can’t believe they would do that.”

“Are you sure that is what happened?”

“It could have been worse.”

“You shouldn’t feel that way.”

“You should report this so that you can make sure it doesn’t happen to anyone else.”

“You should get forensic evidence collected so that the case can go to court and the accused prosecuted.”

“I will do anything you need me to do.”

Do Say

“Is this a good place to talk?”

“Do you feel comfortable in this space?”

“I’m sorry that this happened to you.”

“Do you think you might need medical attention?”

“Are you concerned for your physical safety?”

“Thank you for trusting me enough to come to me.”

“I think it took a lot of courage to share this.”

“You can share as little/much as you’d like.”

“It’s ok to feel a lot of different emotions…”

“It’s ok to feel nothing…”

“It makes sense to me that you feel…”

“Is there anything you would like me to do?”

“How can I help you best?”

“What do you need, if you know?”

“What I hear you saying is…”

“I’d like you to know there are options for support.”

Response Protocol

Staff, faculty and student leaders must follow the pertinent response protocols, outlined below.

If there is an imminent risk of physical harm, tell the person disclosing to you to contact 911 or their local emergency number and call McMaster Security Services (905-525-9140 ext. 24281) to inform them of the situation.

Limits to Confidentiality

Disclosures of sexual violence must be brought to the Case Manager, Sexual Violence Response if they meet any of the following limits to confidentiality:

  1. There is a risk of harm (to self, others or the broader community)
  2. There is an obligation by law (if the person disclosing to you is under 16 years of age)
  3. There is an obligation by a regulatory body (if the accused belongs to a profession regulated by a college, such as social workers, nurses or physicians)

Expandable List

Follow the recognize, respond, refer model. Then:

If the limits to confidentiality apply:

  • During work hours: contact the Case Manager, Sexual Violence Response
  • After work hours: contact Security Services (905-525-9140 ext. 24281) OR Sexual Assault Centre of Hamilton Area‘s (SACHA) 24/7 support line (905-525-4162)
  • Document the disclosure on StarRez (CAs) or Jira (Mentors)
    • Use the student’s name and mention receiving a disclosure of sexual violence; do not share any other details
  • Your Residence Life Area Coordinator or Coach will follow up with you

If the limits to confidentiality do not apply:

  • Provide student with Case Manager, Sexual Violence Response contact information and encourage them to reach out in their own time
  • Document the disclosure on StarRez (CAs) or Jira (Mentors)
    • Use the student’s name and mention receiving a disclosure of sexual violence; do not share any other details
  • Your Residence Life Area Coordinator or Coach will follow up with you

Once you receive a report of sexual violence disclosure on StarRez or Jira, follow up with the CA or Mentor for more details. Do not follow up with the student who disclosed the experience themselves, to limit the number of times they must disclose. Check in to see how the mentor is doing.

In all cases, connect with Case Manager, Sexual Violence Response. If the limits to confidentiality do not apply, you do not need to share the name of the student, just that someone on your team has received a disclosure.

Including: Faculty Reps, Faculty Planners, Residence Orientation Reps, Residence Orientation Advisors, and Maroons

Follow the recognize, respond, refer model. Then:

If the limits to confidentiality apply:

If the limits to confidentiality do not apply:

  • Provide student with Case Manager, Sexual Violence Response contact information and encourage them to reach out in their own time
  • Follow up with the individual, as appropriate
  • Reach out to the Case Manager, Sexual Violence Response if you need support
  1. Faculty and staff, acting in their capacity as supervisors within a Faculty, Academic Department, or Residence, and/or Workplace Supervisors are responsible for cooperating with the Sexual Violence Prevention and Response Office and/or the Intake Offices in the implementation of Accommodations and Interim Measures.
  2. Faculty and staff who are health care providers are required to maintain the confidentiality of patient information disclosed during a medical interaction (e.g. doctors, nurses) in accordance with their professional obligations.
  3. Members of the faculty and staff (with the exception of those identified above) who receive disclosures must:
    1. Follow the Recognize, Respond, Refer guidelines for support;
    2. Maintain confidentiality within its limits;
      1. If the Limits of Confidentiality apply, discuss Limits with the person and immediately inform the SVPRO Consultant, or
      2. If it is unclear if the Limits of Confidentiality apply, contact the SVPRO Consultant, discussing the Disclosure without providing identifying information, unless the individual has given permission to do so, in order that the Consultant may assess whether the Limits to Confidentiality apply and appropriate next steps; and
    3. Liaise with the Consultant to ensure ongoing support, as needed.